SS Deal > Return & Exchange Policy

Return & Exchange Policy

Last updated: August 04, 2026

At Unique Trending Gadgets, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or missing product, we’re here to help.

1. Return & Exchange Window

We offer Return or Exchange within 24 hours of the order being marked as delivered.

Requests received after 24 hours of delivery will not be accepted.

2. 360° Unboxing Video Required

To process any return or exchange request, a continuous 360° unboxing video is mandatory.

The video must:

  • Start before opening the parcel.
  • Clearly show the sealed package with the shipping label visible.
  • Record the complete unboxing process without any cuts, pauses, or edits.
  • Clearly display the received product and any issue (damage, defect, wrong item, or missing item).

Claims without a valid continuous unboxing video cannot be processed.

3. Eligible Reasons for Return/Exchange

Returns or exchanges are accepted only if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • Items are missing from your order.

4. Items Not Eligible

Returns or exchanges will not be accepted for:

  • Change of mind.
  • Incorrect product ordered by the customer.
  • Color or design variations due to screen settings.
  • Minor packaging damage that does not affect the product.
  • Products damaged due to misuse or improper handling.
  • Requests made after 24 hours of delivery.
  • Claims without the required unboxing video.

5. Product Condition

Returned products must:

  • Be unused and in their original condition.
  • Include all original accessories, tags, manuals, and packaging.
  • Be securely packed for return shipping.

6. Inspection Process

Once we receive the returned product, our quality team will inspect it.

If the claim is approved, we will provide:

  • A replacement product (subject to stock availability), or
  • An exchange for another product of equal value, or
  • A refund, if a replacement is not available.

7. Refund Timeline

If a refund is approved:

  • Online payments will be refunded to the original payment method within 5–7 business days after approval.
  • For Cash on Delivery (COD) orders, the refund will be processed via bank transfer or UPI after verification.

8. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation is not possible.

9. Contact Us

For any return, exchange, or support request, please contact us within 24 hours of delivery.

📧 Email: contact@ssdeal.in
📱 WhatsApp: 95368 889937

Post Views: 4